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These terms set out the rules that apply when you open an account with us, place any transaction through Nagad or Upay, and use any part of the 88ef platform. Access to our service depends on your local law and the eligible regions we support — please read these terms before you proceed.
By creating an account and using any part of this platform — whether that is browsing the slot lobby, joining a live casino table, or sending a transaction through Nagad or Upay — you confirm that you have read and accepted these terms in full. We update these terms when our service changes, and the current version is always the one shown on this page. Continued use of the account after any update means you accept the revised terms. We do not send automatic acceptance notices, so checking this page periodically is your responsibility. These terms apply alongside any separate rules we publish for specific game categories, promotional activity visible in your account dashboard, or wallet-specific conditions linked to Nagad and Upay transactions. Where a conflict exists between a specific page and these general terms, the specific page governs that narrow area. If any part of these terms is unclear, reach out through the support routes shown below — we will respond with the relevant clarification rather than leaving you to interpret them alone.
Nagad wallet transactions are subject to the limits and verification steps shown in your account at the time of each transaction.
Upay transfers follow the same account-side verification flow; limits and processing conditions are shown live in the deposit and withdrawal screens.
Where bKash appears as an account option, the same terms apply: limits, verification and any conditions are shown inside your account wallet section.
The current state of any active condition — wallet limit, account status, or pending review — is shown in your account dashboard after login.
Not every part of your experience on this platform falls under a single set of rules. These terms define what we are responsible for and where third-party conditions begin. Understanding that boundary helps you know exactly who to contact when something needs resolving.
Rules around opening, suspending or closing your account, verifying your identity, and recovering access are all covered by these terms. Any action that affects your account status falls within this scope.
Deposits and withdrawals processed through Nagad, Upay or other supported wallet options are governed here, alongside the account-side conditions shown at the time of each transaction.
The game catalogue — including titles from CQ9, PG Soft, Bigtime Gaming and PlayStar — is made available by us under these terms. Game-specific mechanics follow the rules each title displays during play.
Payment providers, mobile wallet operators and external game studios operate under their own separate terms. We are not responsible for conditions set by Nagad, Upay or any studio outside our direct control.
These terms are not one-directional. You hold concrete rights to review your own account activity, correct details that are wrong, and raise questions about any decision that affects your account. To review your transaction history, open the wallet section of your account after login — every Nagad and Upay transaction is listed there with its date, amount and status. If your personal details need correcting, the account settings page shows which fields you can edit directly and which require a support request. For decisions that are not self-serve — such as a dispute over a transaction outcome or a request to close your account — use the support contact routes listed in the section below. We aim to respond to account-related requests through the channel you contact us on, with the relevant information attached rather than a generic holding reply.
Your full transaction log is available in the wallet section after login. Each entry shows the payment method used, the amount and the current status — no separate request needed.
Editable fields are shown directly in account settings. Details that require verification — such as registered mobile number or wallet identity — need a support request with the relevant documentation.
If a transaction via Nagad or Upay does not appear correctly in your wallet, contact support with the transaction reference. We will check against our own records and respond with the outcome.
Account closure requests are handled through support. Once confirmed, your remaining wallet balance is returned through the payment method last used, subject to any verification conditions shown at that time.
If any part of these terms raises a question — about your account status, a wallet transaction, or how a specific rule applies to your situation — we have three contact routes available. Use whichever suits you; the response will address the specific point you raise rather than redirecting you to a generic page.
The live chat option is accessible from your account dashboard after login. Use it for account-specific questions where a quick back-and-forth helps clarify the issue.
For formal requests — such as account closure, dispute documentation or a written record of a terms clarification — email is the right route. Response detail is higher for written submissions.
The help section inside your account covers the most common terms-related questions with steps and conditions shown in your current account context, not generic answers.
Handling account data and transaction records with care is central to how this platform operates. We collect only the information needed to run your account — identity verification, wallet details for Nagad or Upay transactions, and session data needed to keep the account secure. We do not sell information to third parties. Cookie data used on this site is limited to session management and basic usage signals; you can review and adjust cookie preferences through the settings link in your browser. Account records are retained for as long as your account is active and for a period after closure as required by the financial and legal obligations applicable to our operation. If you want to know what data we hold on your account, raise the request through support — we will confirm what is stored and the basis on which we hold it.
Account registration details, wallet transaction records for Nagad and Upay, and session logs are the main categories. We hold these for as long as your account is open and for the required period after closure.
Session cookies keep your account active while you play. Usage signals help us identify issues in the account flow. Cookie preferences are adjustable through your browser settings at any time.
Login credentials and wallet verification are the two main security layers on your account. If you suspect unauthorised access, contact support immediately — your account can be reviewed and secured from our side.
Requests to correct, export or delete account data are handled through the support routes above. We confirm the action taken in writing so you have a record of the outcome.
The questions below cover the situations members ask about most when reading these terms. If your specific question is not listed, use the support contact routes — we will give you a direct answer tied to your account.
Access to this platform depends on your local law and whether your region is currently eligible. These terms apply to all accounts opened through 88ef, but it is your responsibility to confirm that access is permitted under the laws applicable to you before you open an account.
The updated version is published on this page. Continued use of your account after an update means you have accepted the revised terms. We do not send automatic notification emails for every change, so checking this page when you log in periodically is the right habit.
Yes. If a transaction does not appear correctly in your wallet, open a support request with the transaction reference and the date. We check our records against yours and respond with the outcome — the dispute process is covered directly by these terms.
Send a closure request through support. Once we confirm the request, any remaining wallet balance is returned through the last payment method used on the account, subject to the verification conditions shown at that time. The process is set out in these terms.
Game mechanics and in-game rules for titles from CQ9, PG Soft, Bigtime Gaming and PlayStar are governed by each studio's own conditions, displayed during play. These general terms govern your account and wallet; they do not override game-specific rules set by the studios.
Contact support with a written data request. We confirm what is stored against your account — identity data, wallet transaction records for Nagad and Upay, and session information — and explain the basis on which we hold each category. Requests are handled through the email route for a written record.